Refund Policy

At Mully Group, Inc. (“Mully,” “we,” “us”), we want you to be completely satisfied with every purchase. If something isn’t right, we’re here to make it right.

Returns

We accept returns within 30 days of delivery for items that are unworn, unwashed, and in their original packaging with all tags attached. To initiate a return, contact us at Info@MyMully.com with your order number and reason for return.

Return Shipping

• Reserve Member & Black tier: Free return shipping via prepaid label.
• Reserve Access tier: Flat-rate $5.95 return shipping (deducted from refund).
• Free tier: Customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we’ll process your refund within 5–7 business days. Refunds are issued to the original payment method. You’ll receive an email confirmation when your refund has been processed.

Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return the original and place a new order. Reserve Members with a fit profile on file can request a one-time courtesy exchange by contacting our concierge team.

Non-Returnable Items

• Personalized or monogrammed items
• Consumable goods (golf balls sold individually from opened packs)
• Items marked as final sale at the time of purchase
• Gift cards

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos and your order number. We’ll send a replacement or issue a full refund at no additional cost to you.

Membership Cancellations

Membership fees are non-refundable once your billing period has begun. When you cancel, your benefits remain active through the end of the current period. See your Account page for exact dates.

Questions?

Reach us at Info@MyMully.com or visit our FAQ page. We typically respond within 24 hours.